Appointments
Booking, rescheduling, telehealth, and check-in.
Articles
Book an appointment
How to browse open slots with your provider and request an appointment from your patient portal.
Reschedule or cancel an appointment
Self-serve rescheduling, cancellation policies, and how late-cancel fees are charged.
Your telehealth visit, end to end
How a video visit works in your browser — testing your camera and mic, joining the room, what every button does, and what to do when something goes wrong.
Check in online before your visit
How to skip the front-desk paperwork by checking in from your phone the night before.
Calling your clinic — what the AI receptionist can do
When you call the clinic you may be greeted by an AI receptionist. Here is what it can do, what it cannot, and how to reach a human at any time.
When your provider sends you a survey or test mid-visit
How the in-call surveys, screeners, and attention tests work — what to do when one pops up, how the queue works, and what your provider sees while you answer.