For providers & staff

Set up your practice, train your team, and run your day. From first-week onboarding to clean-claim billing.

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Your first week on EnWella — a checklist

A focused, day-by-day path from blank workspace to seeing your first patient on EnWella.

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Frequently asked questions

Can a scribe sign notes?
No. Scribes draft and the rendering provider primary-signs. Clinical staff (RNs/LPNs) can co-sign.
Why does ticking `sign_notes` for a nurse not actually let them sign?
It is enforced at the membership type, not the flag. Primary signing checks provider? (DoctorMembership); the role flag exists so the same checkbox UI works for everyone, but the policy will reject the signature. If you want a nurse to attest, configure the template to require a co-sign — that path checks provider? OR clinical_staff? and works as expected.
What if eligibility shows the patient is not covered?
Pause and verify with the payer. The patient may have switched plans without telling you.
How long does each stage usually take?
Draft to Sent: same day if you scrub and submit daily. Sent to Acknowledged: 24–48 hours. Acknowledged to Paid/Denied: 7–14 days for commercial, 14–30 for Medicaid, 30+ for workers comp. Paid to patient invoice: instant. Patient invoice to payment: 3–30 days depending on auto-pay and patient behavior.
Why does the button not just disappear when I cannot use it?
So that every screenshot, every training video, and every conversation between teammates describes the same screen. Hidden buttons cause "I do not see what you are talking about" confusion; greyed-out buttons with a tooltip say exactly what is missing.