Deactivate your account
How to ask your clinic to close your account, how to keep a copy of your information, and how to come back later.
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- accountdelete
You cannot close your account from the portal yourself. Only your clinic can deactivate it, so the way to close it is to ask them. The clinic keeps the record of your care.
How to close your account
There is no "Close my account" button in the portal. Send your clinic a message from Messages, or call them, and ask them to deactivate your account. If you are a patient at more than one clinic, ask each one.
Keep a copy of your information first
Before you ask, open My info and choose Download my data. You get one spreadsheet file of the information your clinic holds about you, with a tab for each kind of record.
Coming back later
To come back, ask your clinic to restore your account. If you had not finished joining, they send you a new invitation.
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