Handling denials
How the denial queue works and how to appeal common denial reasons quickly.
- Updated
- Updated
- Reading time
- 5 min read
- Tags
- denialappeal
Most denials are fixable in a few minutes if you tackle them weekly. The Denials list puts every denied and rejected claim in one place, with a filter for the reason.
The denial queue
Billing → Denials. Every denied and rejected claim is listed with its payer, the reason you recorded, the billed amount and its status, under totals for the amount denied and the amount still recoverable. Search, or filter by status and by denial reason. Each row carries its next step: Correct & resubmit for a rejection, Resubmit as replacement for a denial once the payer's claim number is on record, and Write off. Claims are worked one at a time; there is no bulk action.
Filing an appeal
Appeals are filed with the payer — through their portal, by fax or by mail. EnWella does not draft or send the appeal. Once you have filed it, open the denied claim and choose Mark appeal filed: the claim goes back to pending with the payer and leaves the Denials list, and the date the appeal was filed stays on the claim.
Was this article helpful?