Update your insurance
How to add a new card, take a photo, and what happens when coverage changes mid-year.
- Updated
- Updated
- Reading time
- 3 min read
- Tags
- insurancecoverage
Keep your insurance current so claims go to the right plan. We re-verify coverage automatically the night you add a new card.
Add or update a card
Front + back · we extract the rest
Member ID · W12 3456 789
Group · 0123456
RX BIN/PCN parsed
Insurance → Add plan. Use your phone camera to capture front and back — we extract member ID, group number, RX BIN/PCN, and customer-service number automatically with on-device OCR. Confirm the parsed fields (any can be edited if a digit looks off), then submit. Photo files stay encrypted in your account until the card is removed.
Automatic verification
Aetna PPO · effective Apr 1
Copay
$30
Deductible
$1,500
OOP max
$5,000
Past claims keep their original plan; new visits route to this one
The night you save a new card, EnWella runs a real-time eligibility check with the payer to confirm the plan is active and pull copay, deductible, and out-of-pocket max. The result shows on your next visit confirmation email — no surprise at the desk. If the payer is offline, we retry every 15 minutes for four hours and ping the front desk if it still cannot connect.
When coverage changes mid-year
Add the new plan and mark the effective date. We re-route any unsubmitted claims for visits on or after that date. Past claims stay with the original plan, so you never end up double-billed because of a plan switch.